Service Desk Agent with English

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

• Excellent English communication skills (written and oral)
• Experienced in fast moving, high volume, fluid environments providing service direct to
external customers
• Aptitude for quickly learning procedural topics
• Experienced in interfacing with external customers and internal functions carrying out
effective communication and speedy resolution for requests

For our Site Access Management team supporting C44 customer we are looking for a highly motivated and operations professional to be our new Site Access Coordinator, providing cross country support across our Site Access services delivered to Cellnex. With your service-oriented and analytical way of working and your strong sense for quality, you will support the Site Access Team to deliver industry “best practice” site access requests management across our team.

Key Accountabilities:
This role supports the system for controlling access to Connect44 customer circa 8.500 site portfolio, by being a
member of a team managing the process for access of companies and individuals onto client sites.

Delivery Excellence:
• Develop and maintain professional working relationships with internal/external customers
and third-party suppliers
• Strive to meet and exceed customer service levels
• Ensure all service calls are answered promptly and professionally
• Ensure that all access requests are processed effectively, within agreed service timescales
• As required, participate in the on-call 24/7 arrangements
• Self-manage performance against agreed Key Performance Indicators (KPI’s)

We offer you



Great Hybrid Work Opportunities

Cross-Cultural Teams

Competitive Salary and Benefits

Positive Company Culture

Team Building Activities

Work Autonomy

Professional Development

Health and Wellness Programs

• Abonament medical
• Training-uri
• Abonament Bookster
• Discount produse companie /companii partenere
• Zile libere suplimentare
• Tichete de masa